Privacy Policy

1 Information We Collect

We may collect the following types of information:

• Information you provide — your name, email address, phone number, district, and vehicle details when you join the community, subscribe to our newsletter, or contact us.
• Information collected automatically — your IP address, browser type, device information, and pages visited, gathered through cookies and similar technologies.
• Order information — when you make a purchase from our store, we collect your shipping address, contact details, and order details. Payments are handled by our secure third-party payment provider; we do not store your card or banking details.

2 How We Use Your Information

• To manage membership and community activities.
• To organise meetups, drives, and events.
• To respond to your enquiries and messages.
• To send updates, newsletters, and announcements (you can opt out anytime).
• To process, fulfil, and ship your store orders, and to handle returns or refunds.
• To maintain and improve our website and services.

3 Sharing of Your Information

We do not sell your personal information. We may share it only with trusted service
providers who help us operate our website and community, or where required to do so
by law or to protect our rights and members.

4 Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing
experience and understand how the site is used. You can control or disable cookies
through your browser settings, though some features may not work as intended.

5 Data Security

We take reasonable measures to protect your information from unauthorised access,
loss, or misuse. However, no method of transmission over the internet is completely
secure, and we cannot guarantee absolute security.

6 Third-Party Links

Our website may contain links to third-party platforms such as Instagram, Facebook,
YouTube, and Google Forms. We are not responsible for the privacy practices or content
of those external sites.

7 Children’s Privacy

Our website and community are not directed at children under the age of 18. We do not
knowingly collect personal information from minors.

8 Your Rights

You may request access to, correction of, or deletion of your personal information at
any time by contacting us. We will respond to reasonable requests in line with
applicable law.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this
page with an updated revision date.

10 Contact Us

If you have any questions about this Privacy Policy, please reach out through our
Contact page or email us at
support@teamfronx.com.

11 Information We Collect (Mobile App)

When you use the Team Fronx app, we may collect the following information:

• Name
• Phone number
• Member ID
• District
• Vehicle information
• Profile photo
• Documents you voluntarily upload
• Images you upload
• Device information necessary for the app to function properly (such as device type and app version)

We collect this information to provide the app’s features and services to you.

12 How We Use Your Information

We use the information collected through the app to:

• Verify your membership
• Provide the services and features you request
• Display your membership information, such as your digital membership card
• Maintain and improve the application
• Respond to your support requests
• Send you important notifications

We do not use your personal information for advertising, and we do not sell it.

13 AI Mechanic

The App includes an “AI Mechanic” feature that provides automated guidance based on the
information you provide. When you use this feature, we process the text prompts you submit
and any images you choose to upload in order to generate a response. This processing is
temporary and is used only to provide the AI Mechanic response to you. We do not use your
AI Mechanic prompts or images for advertising, and we do not sell them. Please avoid
submitting sensitive personal information through this feature.

14 Camera and Photo Access

The App may request permission to access your device’s camera and photo gallery. These
permissions are used only when you actively choose to capture or upload an image —
for example, when setting your profile photo, adding vehicle images, or submitting
documents. We do not access your camera or photos in the background, and you can change or
revoke these permissions at any time in your device settings.

15 Notifications

With your permission, the app may send you notifications, including:

• Membership updates
• Event updates and reminders
• Community announcements
• Important service information

You can turn off notifications at any time in your device settings.

16 Optional Payment Services

The Team Fronx app is free to download. Some optional services may require payment. Where a
payment is required, it is handled securely by an authorized third-party payment provider.
Team Fronx does not collect or store your payment card details. The payment
provider processes your payment information in accordance with its own privacy policy.

17 Data Retention

We retain your information for as long as it is needed to provide the App’s services and to meet legal or record-keeping requirements:

• Account data is retained for as long as your account remains active.
• Uploaded documents and images are retained while your account is active, or until you remove them or request their deletion.
• Membership information may be retained for a reasonable period after your membership ends, where required for records or legal purposes.

When information is no longer required, we take reasonable steps to delete or anonymise it.

18 Account Deletion

You may request deletion of your account and associated personal data at any time by
contacting us at support@teamfronx.com. Once your
request has been verified, we will delete or anonymise your personal information, except
where we are required to retain certain data to comply with legal obligations.

19 Data Security

We use reasonable administrative, technical, and organisational measures to protect your
information from unauthorised access, disclosure, alteration, or misuse. While we take these
steps to safeguard your information, no method of electronic storage or transmission can be
guaranteed to be completely secure.

20 Children’s Privacy

The Team Fronx App is intended for users aged 18 years and older. It is not directed at
children, and we do not knowingly collect personal information from anyone under the age of
18. If we become aware that we have collected such information, we will take reasonable
steps to delete it.

21 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this
page with an updated effective date. We encourage you to review this Privacy Policy
periodically to stay informed about how we protect your information.

22 Contact Us

If you have any questions about this Privacy Policy or the Team Fronx mobile app, or if you
wish to request access to or deletion of your data, please contact us:

• Support email: support@teamfronx.com
• Website: https://teamfronx.com